West Oxfordshire Citizens Advice Bureau

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There are three sections here that help you to see an adviser, find information to solve your problems and give you links to many websites that may also help you.

Use this section when you want to see an adviser, but you don't know how to

In here is the location, phone numbers and opening hours for our premises, plus how to get to see an adviser.
What you need to do depends on where you would like to see your adviser

For Shipton under Wychwood Health Centre patients click here

If you are in the RAF at Brize Norton click here

For Broadshires Surgey click here

For Chipping Norton click here

For Witney click here

If you qualify for a home visit click here

Click here for tips on what to take to your session with an adviser

Use this section to find information you can look up for yourself

The bureau can discuss your individual problems with you or you can look up answers on our Adviceguide website.

Adviceguide is the online CAB information service that gives you information on your rights and helps you take the first steps in sorting out problems. The site covers a wide range of topics, including benefits, employment, housing, and has help on debt, consumer and legal issues. There is information in other languages, and also a large number of fact sheets to print off and use for reference.

Use this section to find other organisations that could help you

As well as looking at Adviceguide, you might find this section helpful. It features links to government, charity and other organisations' websites that might help you to solve your problems.

We have provided links to the websites of other charities and relevant organisations and to specific pages of our advice website.

Of course, you are still very welcome to contact the bureau if you want to talk through your problem with a trained adviser.


Your Money	Your family	Your daily life	Your rights

Benefits Pensions Tax Debt	Housing Separation Education Health Mental Health	Work Travel Shopping Leisure	Legal matters Immigration Disability Information for the community

Details about each of our locations

Shipton under Wychwood Health Centre

If you attend Shipton under Wychwood Health Centre you can ask Reception to book you an appointment with an adviser. We are open from 9:30 am to 12:30 pm most Fridays. The number to ring is 01993 831061.
If you come by car, you can park in the surgery car park.

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RAF Brize Norton

Appointments are available to serving personnel, their current and ex-partners and civilian employees on the base.
Phone 01993 708492 for an appointment or drop in during the following times:

Community Support Centre, Arena club on Station:
TUESDAY: 10.00am – 1.00pm

Families Centre, Ely Close (SSAFA Offices, Flat 17):
THURSDAY: 9.30am – 12.30pm

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Broadshires Surgery - Carterton

Service is available to people who are registered with Broadshires Clinic and is available most Tuesdays between 9:30 am and 12:30 am. Telephone Witney CAB on 01993 708492 for an appointment. There is plenty of parking in the surgery car park.

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Chipping Norton

Address : 31 High Street, Chipping Norton, Oxon, OX7 5AD
Telephone : 01608 641367

Office hours are :

Monday Closed
Tuesday Closed
Wednesday 10:00 to 12:30 Drop In
1:30 to 3:30 Telephone Advice
Thursday 10:00 to 12:30 Drop In
1:30 to 3:30 Telephone Advice
Friday 10:00 to 12:30 Drop In
1:30 to 3:30 Telephone Advice

There are often more people requiring help than we have advisers to assist, so it is advisable to come early. There is no parking near the premises; we suggest you park in Albion Street.
You can drop in when we are open but please arrive early in the sessions if you have a difficult problem as we will need time to understand and help you resolve your problem.
Telephone information is available during Wednesday and Thursday afternoons providing advisers are available to answer the phones.
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Witney

Address : The Old Print House, Marlborough Lane, Witney, Oxon, OX28 6DY
Telephone : 01993 705691

Our premises are in The Old Print House, Marlborough Lane, just off the High Street, behind the Marlborough Hotel. There is an archway just to the right of the Hotel and you can see our premises as you go through the arch. There is no parking near the premises, so we suggest you park in the Welch Way Car Park; however during the Marriot development of Welch Way you should park in the Waitrose Car Park. Please note that you will probably need the three hour parking places.
The premises have wheel chair access and there is one Disabled Car Parking space available - please check with reception for availability.

Office hours are :

Monday 9:15 to 12:30 Drop In Advice/ Diagnostic Session
1:30 to 3:30 Telephone Advice
Tuesday Closed
Wednesday 9:15 to 12:30 Drop In Advice/ Diagnostic Session
1:30 to 3:30 Telephone Advice
Thursday 10:00 to 1:00 Telephone Advice
1:00 to 6:30 Drop In Advice/ Diagnostic Session
Friday 9:15 to 12:30 Drop In Advice/ Diagnostic Session
1:30 to 3:30 Telephone Advice

For your first visit, you need to come to the offices to see an adviser and you will be seen on a first come first served basis. You can not make an appointment because many people make arrangements and do not show up. Please come to one of our 'drop in sessions' which are held each weekday (except Tuesdays).

There are often more people requiring help than we have advisers to assist, so it is advisable to come early.
Telephone information is available per the above schedule, regrettably, due to the number of people trying to get through to us we are not able to answer every call.

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Do you qualify for a home visit?

If you are ill, disabled, or would have significant difficulty getting to us we may be able to come to you. To check if you are eligible for this please call 01608 646168 - Please note this is purely an administraive number and no advice can be given.

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When you go to see your adviser

You will have key documents that you should bring with you when you visit an adviser

If you have a problem with your landlord, you should bring your tenancy agreement and any correspondence.
If you have an employment problem, you should bring your latest/ all your contract(s) of employment, your staff hanbook and any correspondence.
If you have a consumer query, you should bring all documents pertaining to the contract and the purchase
Debt problems require you to bring the latest statements from all your creditors, income verification, payslips, benefit award letters etc
If you would like us to check your benefits, please bring income details for you and all your family, plus rent and Council Tax details together with all benefits you are currently receiving or have applied for.

You can help your adviser to resolve your query quickly if you bring as much information as possible to the first meeting.

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Welcome to West Oxfordshire Citizens Advice - whoever you are, whatever you do

Disclaimer, Copyright and Privacy Policy \| Copyright © 2007 Citizens Advice Company Limited by Guarantee, Registered Office : The Old Print House, Marlborough Lane, Witney, Oxfordshire OX29 6DY Charity Registration Number 1092539, Registered Number 4361560, England.